Shipping policy

At Flags USA, we work to ship orders as quickly, safely, and reliably as possible. This policy explains how shipping carriers are selected and how delivery time frames are handled.

Shipping Time Frames

Most in stock orders ship within 1 to 3 business days after the order is placed.

Orders placed after 2:00 PM CST on weekdays, on weekends, or on holidays will begin processing the next business day.

Some items require additional shipping lead time before they are ready to ship. This may include custom items, made to order items, commercial flagpoles, indoor flags with fringe, large orders, special handling items, backordered items, or orders requiring additional review.

If your order requires additional shipping lead time outside the window listed on the product page, Flags USA will contact you with an update.

Shipping time frames shown at checkout refer to the estimated carrier transit time after the order has shipped. Order processing time and product lead time are separate from carrier transit time.

Expedited shipping does not mean your order will ship immediately. Expedited shipping only applies to the estimated carrier delivery time after your order leaves our facility.

Orders must be placed by 2:00 PM CST to be considered for same business day shipping. Orders placed after 2:00 PM CST will ship the next business day at the earliest.

Next Day Air orders placed on Friday before 2:00 PM CST are typically delivered on Monday, excluding holidays. Saturday delivery is not included unless it is specifically available and selected at checkout.

Tracking information will be emailed when your order ships.

Delivery dates and transit times are estimates. They are not guaranteed unless specifically confirmed in writing by Flags USA.

Shipping Carrier Selection

To help each order arrive as quickly and reliably as possible, Flags USA may select or change the shipping carrier when needed.

Our goal is to choose the shipping method that gives the order the best chance of arriving safely, on time, and within the expected service time frame.

Carrier selection may be based on package size, weight, destination, address type, delivery speed, carrier reliability, current service conditions, claims experience, and overall delivery performance.

The shipping option selected at checkout represents the expected service level and transit time frame. It does not guarantee that a specific carrier will be used.

When a carrier change is made to maintain or improve the delivery outcome, Flags USA may make that change without contacting the customer in advance. This allows our team to avoid unnecessary delays and select the carrier best suited for the order.

If Flags USA changes the carrier and the order is delivered within the selected service time frame or faster, a refund for the difference between carrier rates will not apply.

PO Boxes, APO/FPO Addresses, Alaska, Hawaii, and US Territories

Certain addresses may require a specific carrier or shipping method. This may include PO Boxes, APO/FPO addresses, Alaska, Hawaii, US Territories, and other addresses with carrier restrictions.

Flags USA may adjust the carrier or shipping method when needed based on the destination, carrier availability, package type, or delivery requirements.

Tracking Information

When an order ships, tracking information will be provided.

Customers are responsible for monitoring tracking updates and contacting Flags USA if there appears to be a delivery issue.

Delivery Delays

Flags USA is not responsible for delays caused by the shipping carrier, weather, natural disasters, holidays, incorrect or incomplete addresses, customs delays, carrier service interruptions, or other circumstances outside of our control.

If a delay occurs, Flags USA will work with the customer and carrier when appropriate to help resolve the issue.

Lost, Damaged, or Not Received Packages

If a package is lost, damaged in transit, or marked as delivered but not received, please email Info@FlagsUSA.com as soon as possible.

Flags USA may require photos, written details, carrier documentation, or additional information before determining the next step.

Claims are reviewed on a case by case basis. A replacement, refund, or other resolution is not guaranteed until the issue has been reviewed.

Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate shipping address at the time the order is placed.

Flags USA is not responsible for delays, returned packages, lost packages, or additional shipping charges caused by an incorrect or incomplete address provided by the customer.

If an order is returned due to an incorrect or incomplete address, the customer will be responsible for additional shipping charges to resend the order.

Returns and Refunds

For information about returns, refunds, damaged items, defective items, restocking fees, and unauthorized returns, please review our Return and Refund Policy.

Policy Updates

This shipping policy is subject to change and may be updated periodically.