At Flags USA, we work to ship orders as quickly, safely, and reliably as possible. Our goal is to help each order arrive on time and in good condition.
Shipping
Processing and Lead Times
Most in-stock orders ship within 1 to 3 business days after the order is placed. Some items may require additional shipping lead time before they are ready to ship, including custom items, made-to-order items, commercial flagpoles, indoor flags with fringe, large orders, special handling items, backordered items, or orders requiring additional review.
Shipping timeframes shown at checkout refer to the estimated carrier transit time after the order has shipped. Order processing time and product lead time are separate from carrier transit time.
Expedited Shipping
Expedited shipping does not mean your order will ship immediately . Expedited shipping applies to the estimated carrier delivery time after your order leaves our facility.
Carrier Selection
To help each order arrive as quickly and reliably as possible, Flags USA may select or change the shipping carrier when needed. The shipping option selected at checkout represents the expected service level and transit time frame . It does not guarantee that a specific carrier will be used.
When a carrier change is made to maintain or improve the delivery outcome, Flags USA may make that change without contacting the customer in advance. If the order is delivered within the selected service time frame or faster, a refund for the difference between carrier rates will not apply.
Returns
Return Authorization
Returns must be reviewed and approved by Flags USA before any item is sent back. Please do not return any item without first receiving return approval.
To request a return, please email Info@FlagsUSA.com .
Return requests must include:
- Order or invoice number
- Item being returned
- Reason for the return
- Confirmation that the item has not been used, installed, washed, altered, modified, converted, or damaged
- Photo of the item and packaging
Return Timing and Condition
Eligible returns must be approved within 30 days from the date of delivery. Please inspect all items within 7 days of delivery and report any missing items, incorrect items, visible damage, shipping damage, or product concerns as soon as possible.
Approved returns must be unused, undamaged, and in resalable condition.
Items Not Eligible for Return
Some items are not eligible for return, including:
- Custom items
- Made-to-order items
- Personalized items
- Modified or converted flags
- International flags
- Pole sleeve flags
- Fringed flags
- Commercial flagpoles
- Used or installed items
- Altered or damaged items
- Items missing original packaging or components
- Items not in resalable condition
- Final sale items
Restocking Fees
A 20% restocking fee may apply to certain approved returns, including:
- Flags 20' × 30' and larger
- Flag accessories
- Residential flagpoles
Return Shipping
If the return is due to a Flags USA error or an approved defective item claim, Flags USA will provide a return shipping label. If the return is not due to a Flags USA error, the customer is responsible for return shipping.
Damaged or Defective Items
For damaged or defective item claims, written details and photos are required at the time the claim is submitted . Some claims may require further inspection or manufacturer review.
Refund Processing
Approved refunds are processed after the returned item is received and inspected. Approved refunds are typically processed within 5 to 7 business days after inspection.
For complete details, please review our Shipping Policy and Return and Refund Policy.