Refund policy

Return and Refund Policy

At Flags USA, we want every customer to feel confident ordering from us. To keep our return process fair and consistent, all returns must be reviewed and approved by Flags USA before any item is sent back.

Return Eligibility

Eligible items must be approved for return within 30 days from the date of delivery. Returns requested after 30 days from the date of delivery will not be accepted.

To be eligible for return, items must be unused, undamaged, and in resalable condition.

Items are not eligible for return if they have been used, installed, washed, altered, modified, converted, damaged, marked, stained, exposed to smoke, exposed to odors, contain pet hair , are missing original packaging or components, or are otherwise not in resalable condition.

Order Inspection Requirement

Please inspect all items within 7 days of delivery.

Any missing items, incorrect items, visible damage, shipping damage, or product concerns must be reported to Flags USA within 7 days of delivery.

This inspection period does not replace the 30-day return request period for eligible returns. The 7-day inspection period applies to order issues, missing items, incorrect items, visible damage, shipping damage, and product concerns. The 30-day return period applies to eligible return requests.

Claims reported after 7 days may be limited or denied if the issue cannot be verified or connected to the original shipment.

Please keep all packaging materials, boxes, labels, and packing slips until the order has been fully inspected and any issue has been resolved.

Return Request Process

Before sending any item back, please contact Flags USA to request return approval via email only.

Email: Info@FlagsUSA.com

All required information must be included at the time the return request is submitted . Return requests submitted without the required information may not be reviewed until the missing information is provided.

Your email must include the following required information:

Subject Line: Return Request for Web Order 123456
or
Subject Line: Return Request for Invoice 12345

Please include:

1. Your web order and/or invoice number
2. The item you would like to return
3. The reason for the return
4. Confirmation that the item has not been used, installed, washed, altered, modified , converted, or damaged
5. A photo of the item and packaging

A Customer Service representative will review your request and respond within 1 to 2 business days with the next steps.

Returns must be approved by Flags USA before items are sent back. Return instructions and the return shipping address will be emailed only after the return request has been approved.

Unauthorized Returns

Returns sent to Flags USA without prior authorization will not be accepted and are not eligible for refund.

If an unauthorized return is received, Flags USA will not process a refund. Flags USA is not responsible for identifying , researching, or contacting the sender of an unauthorized return.

If the customer would like the item returned to them, the customer is responsible for contacting Flags USA and paying any return shipping charges.

Return Shipping

If the return is due to a Flags USA error, such as the wrong item being shipped or an approved defective item claim, Flags USA will provide a return shipping label.

When Flags USA is responsible for return shipping, customers must use the return shipping label provided by Flags USA. Customers should not ship the item back using their own label or carrier before receiving our return shipping label. Flags USA does not reimburse return shipping charges if the customer chooses to ship the item back before receiving our return label.

Original shipping charges are nonrefundable unless the return is due to a Flags USA error.

If the return is not due to a Flags USA error, the customer is responsible for return shipping. Customers may use the carrier of their choice, such as USPS, UPS, FedEx, Spee Dee, or another shipping carrier.

Restocking Fees

A 20% restocking fee may apply to certain approved returns.

The 20% restocking fee applies to approved returns of:

1. Flags 20' x 30' and larger
2. Flag accessories
3. Residential flagpoles

If a restocking fee applies, it will be deducted from the refund after the returned item is received and inspected.

A restocking fee does not mean the item is automatically eligible for return. All returns must still be reviewed and approved by Flags USA before the item is sent back.

If the return is due to a verified Flags USA error or approved defect claim, the restocking fee will not apply.

Items Not Eligible for Return

The following items are not eligible for return unless there is a verified Flags USA error or approved defect claim:

1. Custom items
2. Made-to-order items
3. Personalized items
4. Modified or converted flags
5. International flags
6. Pole sleeve flags
7. Fringed flags
8. Commercial flagpoles
9. Used or installed items
10. Altered or damaged items
11. Items missing original packaging or components
12. Items that are not in resalable condition
13. Final sale items

Additional return restrictions may be listed on individual product pages.

Exchanges

Flags USA does not process direct exchanges.

If you ordered the wrong item, please email us to request return approval for the eligible item. A new order may be placed for the correct item.

Damaged or Defective Items

To report a damaged or defective item, please email Info@FlagsUSA.com .

All required information must be included at the time the claim is submitted . Claims submitted without the required information may not be reviewed until the missing information is provided.

Your email must include the following required information:

Subject Line: Damaged or Defective Item Claim for Order 123456
or
Subject Line: Damaged or Defective Item Claim for Invoice 12345

Please include:

1. Your web order and/or invoice number
2. A written description of the issue
3. A photo of the full item on display
4. Close-up photos of the damaged or defective area
5. A photo of the label on the heading of the flag
6. Photos of the packaging, if the item was damaged in transit

Written details and photos are required at the time of submission so our team can review the issue and determine the best resolution.

Flags USA reserves the right to request that the item be returned for further inspection if the photos and written details provided are not sufficient to determine the cause of the issue. If a return is required for inspection, return instructions will be provided by Flags USA.

Some damaged or defective item claims may require inspection. In many cases, this review can be completed using the photos and written details provided. When manufacturer inspection is required, the item will be reviewed by qualified professionals to determine whether the issue appears to be a manufacturing defect, normal wear and tear, weather related damage, improper use, installation issues, rubbing against another object, getting caught on another object, or other outside factors.

Please note that flag life expectancy varies based on size, material, weather exposure, location, use, and flying conditions. Larger flags typically have a shorter life expectancy than smaller flags because they have more surface area and experience greater force while flying, especially on large poles or in high wind conditions.

Refund Processing

Approved refunds are processed after the returned item is received and inspected.

If the item meets our return policy, the refund will be processed back to the original payment method, less any applicable restocking fee.

Approved refunds are typically processed within 5 to 7 business days after the return is received and inspected. Your bank or credit card company may require additional time to post the refund to your account.

Policy Updates

This return policy is subject to change and may be updated periodically.