Flags USA operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Flags USA is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.
Personal Information We Collect or Process
When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified. We may collect or process the following categories of personal information depending on how you interact with the Services and where you live:
- Contact details including your name, address, billing address, shipping address, phone number, and email address.
- Financial information including payment card details, transaction information, and payment confirmations.
- Account information including username, password, security questions, preferences, and settings.
- Transaction information including items viewed, added to cart or wishlist, purchased, returned, exchanged, or canceled.
- Communications with us including customer support inquiries.
- Device information including browser, IP address, and device identifiers.
- Usage information including how and when you interact with the Services.
Personal Information Sources
We may collect personal information from the following sources:
- Directly from you when you create an account, place orders, or communicate with us.
- Automatically through the Services via cookies, device data, and usage tracking.
- From our service providers who process data on our behalf.
- From partners or other third parties.
How We Use Your Personal Information
We may use personal information for the following purposes:
- Provide, tailor, and improve the Services, including order fulfillment, account management, personalization, and recommendations.
- Marketing and advertising, including promotional communications and personalized ads.
- Security and fraud prevention, including authentication and protection against misuse.
- Communicating with you, including customer support and service notifications.
- Legal reasons, including compliance with applicable laws and enforcement of policies.
How We Disclose Personal Information
We may disclose personal information in the following circumstances:
- With Shopify, vendors, and service providers who support our operations.
- With marketing partners for advertising and promotional purposes.
- When you consent to or request such disclosure.
- With affiliates within our corporate group.
- In connection with legal obligations or business transactions.
Relationship with Shopify
The Services are hosted by Shopify, which processes personal information to provide and improve the Services. Information submitted may be shared with Shopify and third parties, including those outside your country of residence. Shopify is responsible for processing personal information related to its enhanced features.
Learn more at the Shopify Consumer Privacy Policy and the Shopify Privacy Portal.
Third Party Websites and Links
The Services may include links to third-party websites. We are not responsible for their privacy practices or content. Information shared on third-party platforms may be publicly visible.
Children's Data
The Services are not intended for children, and we do not knowingly collect personal information from individuals under the age of majority. Parents or guardians may request deletion of such data.
Security and Retention of Your Information
While we implement security measures, no system is completely secure. We recommend avoiding insecure communication channels for sensitive information.
We retain personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or to comply with legal obligations.
Your Rights and Choices
Depending on your location, you may have rights related to your personal information, including:
- Right to access / know
- Right to delete
- Right to correct
- Right of portability
- Right to opt out of sale or targeted advertising
- Managing communication preferences
Requests can be made through the Services or by contacting us. We may verify your identity before processing requests.
Complaints
If you have complaints about how we process personal information, please contact us. You may also have the right to lodge a complaint with your local data protection authority.
International Transfers
Your personal information may be transferred and processed outside your country of residence. Where required, we rely on recognized transfer mechanisms such as Standard Contractual Clauses.
Changes to This Privacy Policy
We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date.
Contact
For questions or privacy requests, contact us at info@flagsusa.com or by mail at 765 Kimberly Dr., Carol Stream, IL 60188, United States.